It started with an upset stomach.
My coffee had failed me. It was no longer giving me the pleasant buzz I so needed. Instead it was leaving me feeling heavy and uncomfortable. I had to find an alternative.
I never intended to enter the shop. I was only in the city for a little while and I had two clear tasks to fulfil – visit Kikki K and visit the ABC shop. But on my way from one to the other, the T2 store stood out.
The staff were in the middle of rearranging the store, but still I was immediately served. When I mentioned that I was looking for a low or no caffeine alternative, they took their time to show me different things and to explain anything I didn’t know. I left with a low caffeine tea and a couple of samples.
I found myself in the city a few days later and received the same awesome service and some awesome tea.
Then I found T2 online. And an offer for free delivery was made. So I bought more tea. And a tin. And some cool label magnets.
When the box arrived, I was amazed. It was beautifully wrapped, wrapped with such care that I had to check if I’d paid for special wrapping. It turned out that I hadn’t paid extra – this was just a care that is so often missing in our shopping.
As for the tea. Well, I love Red Earl Grey which is a Rooibos – a South Aftrican brew which isn’t actually tea at all. I tend to drink it in the late afternoon or evening because it doesn’t have any caffeine at all and won’t affect my sleep. I’m also in love with the Brisbane Breakfast tea which actually has a mango taste to it (!) and the Fruitalicious tisanes is brilliant warm and I look forward to trying it as an iced tea.
To seal how impressed I was – a day after my parcel arrived I received an email checking that everything had arrived ok. Not asking me to do anything, just letting me know that if there was any problems, to let them know and they’d fix it. This is how internet shopping does customer service well, and it’s something some of the bigger ‘real’ stores would do well to learn from.
(Note: This is not a sponsored post. I’m just really this obsessed)